Program and Course Participants
Exclusive Support Form
We’re here to help whenever questions or issues come up. Many challenges have simple fixes, so checking our support resources first is often the fastest way to get back on track. And if you still need us, our team is always ready to step in.
Quick Support Options:
- Orientation & Group Materials: Most answers are provided early in your program. Reviewing these resources can resolve your issue quickly.
- Search Tool: Use the magnifying glass in the top-right of the website or the ‘General’ section. Search here.
- Review Common FAQs – see a selection to the right.
Common FAQs:
- Watching Recorded Videos – Online Programs and Courses
- Recommended Web Browsers & Settings
- Using Worksheets in Online Programs or Courses
- Quizzes – How are they used in online training course and programs? And tips for success!
- My Progress: how to view my progress in my course or program?
- Resume and Expand All: How best to navigate the online learning system?
- Assigned Groups – the what, why and how?
Submit Support Form
Tips to submitting the Support Form:
- Be specific. Include screenshots and details so we can replicate and resolve the issue quickly.
- What steps have you tried to resolve? For example, did you refresh your browser? Did you check your Junk / Spam folder? Did the video fully complete?
- Update us if resolved. If you solve the issue after submitting, let us know — it saves time and helps others.