Many of our community members are finding yoga4cancer emails in their Spam, Junk, or Promotions folders. This can affect both emails we send to you and emails you send to us.
Because these emails are essential for program participation, assignments, and progress tracking, it’s important that you take action. Unfortunately, we cannot override your email provider’s filters—but you can help prevent missed messages.
Quick Actions to Prevent Missing Emails
- Save ‘info@yoga4cancer.com’ email to your email address book.
- Continuously check your Spam or Junk folder for any emails. Mark emails as ‘Not Junk or Spam’ if any are found in those folders.
- Gmail accounts – Please look in your ‘Promotions’ folder. Please star or move those emails into your Inbox.
- Mark us as Safe. Research your email provider’s instructions for marking a sender as Important or Safe.
- For Program or Course Participants. After assignments, quizzes and other milestones in your course or program, you will receive an email confirmation. If you don’t see them, it may mean our emails are being blocked.
- Large government, education or hospital institutions. These organizations have even higher level of filters and often put any group emails into ‘quarantine’ or just simply block. Use a personal email for our programs, or ask your IT department to whitelist our address.
- Did you Unsubscribe? If you have unsubscribed from receiving emails (via a click on an historic email or via a service), we will not be able to send you certain emails. This is part of the way email providers or systems prevent spam. The only way to re-add you to ensure you get your emails from us is for your to subscribe again. Use this link.
A few notes or considerations:
- Please review all guidance provided before sending a support request as we will likely suggest these steps as a first point of triage.
- We have limited or no control over issues with Spam filters. We rely on you to prevent. Please know we share your frustration as this is an ongoing issue that we must ask our students to help manage.
- Sometimes these issues will start after years of working properly. This is likely to due with changes from your email provider. Reviewing the above is always necessary.