FAQ: Why Did I Get an Email Saying My Program Access Is Expiring?

Is this email legitimate?

Yes. If you received an email with a subject like “Your program access expires in 30 days” from yoga4cancer, it’s a legitimate, automated notification — not spam or phishing. We send this reminder 30 days before your one-year access window closes so you have time to finish your coursework, revisit materials, or request an extension if you need one.

You can always verify your actual expiration date by logging into your account and checking your Program Page directly, rather than relying on the email alone. See Where can I find my program access deadline or expiration date?


I previously unsubscribed from yoga4cancer emails. Why did I still get this one?

Program access and expiration notices are transactional emails tied to your active enrollment, not marketing emails. They go out regardless of your marketing email preferences, because they contain information you need to complete or protect access to a program you’ve paid for. If you have questions about this, contact us through our Support form.


I didn’t get an expiration reminder and my access lapsed. What happened?

A few possibilities: the email may have landed in your spam or promotions folder, your email address on file may be out of date, or an earlier unsubscribe affected delivery. See Missing emails?! Tips to prevent and manage email communications with yoga4cancer for how to check and fix this. If your access has already lapsed, see What Happens When My Access Expires? for next steps.


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