Our online programs include a variety of videos—some created by yoga4cancer and others curated from trusted experts. These videos are an essential part of the program, and completing them fully is often required before moving forward in the learning system.
Below are answers to the most common video questions and challenges.
- Why can’t I move on after watching a video?
To progress, you must watch each required video in full—no skipping. Some videos have blank space or music at the end, so please allow them to run until the very end.
👉 Tip: If you’ve watched the full video but still can’t click “Mark Complete,” drag the video cursor all the way to the end. This often resolves the issue, especially if you’re revisiting a completed lesson.
- What if the “Mark Complete” button is greyed out or missing?
- This usually means the video has not fully played.
- Make sure the video has run all the way to the end.
- Check that any required activities or assignments for that lesson are also complete.
- Why is there no sound on my video?
All yoga4cancer videos include sound. If you cannot hear anything:
- Check your device volume and mute settings.
- iPhones and iPads often mute video by default—be sure to adjust the sound on the side buttons or in the Control Center.
- I see an error message when trying to play a video. What should I do?
Error messages are usually caused by browser or device settings (not by the learning platform or our website).
- Try refreshing the page or switching browsers (e.g., Chrome, Safari, Firefox).
- Search the exact error message online—it’s often a quick fix.
- Adjust any browser privacy or security settings that might be blocking the video.
- Do I need a YouTube or Vimeo account to watch?
No. All videos are accessible directly through the yoga4cancer program platform. If you’re asked to log into another account, it’s due to your browser or computer settings—not the course itself.
- Some videos ask me to practice yoga—how should I use those?
These are active practice videos. You’ll get the most benefit by:
- Using the Full Screen option to follow along.
- Preparing your space so you can comfortably move as you watch.
- Are transcripts or captions available?
Yes! For lecture-style videos:
- Transcripts are available under the “Materials” tab (when provided).
- Closed Captioning (CC) can be turned on in the video player controls.
- What should I do if I still need help?
If you continue to have issues after checking the above:
- Follow the Support process outlined in your program.
- Share details of what you’ve already tried.
- Provide screenshots and any error messages.
This helps us troubleshoot quickly and effectively.
✅ Reminder: Most video issues are solved by watching the full video, adjusting device/browser settings, or dragging the play bar to the very end.